Effective Date: November 4, 2025
Last Revised: September 21, 2026
Yellow Blue Inc.
Yellow Blue Inc. (hereinafter referred to as "the Company") hereby establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of personal information of customers (hereinafter referred to as "Users") in the AI document translation service "Blue One" (hereinafter referred to as "the Service") provided by the Company.
In this Policy, "Personal Information" shall mean personal information as defined in the Act on the Protection of Personal Information of Japan (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act").
The Company acquires the following information from Users in providing the Service.
For processing usage fees for the Service, credit card information (card number, expiration date, security code) is provided to the payment processing company contracted by the Company (Stripe, Inc.). The Company does not retain this credit card information.
The Company may use cookies and similar technologies to improve user convenience, enhance service quality, and deliver advertisements.
The Company transmits User information to third parties (including businesses located in foreign countries) for the following purposes. Please refer to the Company's "List of Cookies and Tools Used" page for a specific list of tools used.
Users can disable cookies by changing their browser settings. However, disabling cookies may prevent the use of some functions of the Service.
The Company uses the acquired User information for the following purposes:
Users who do not wish to receive marketing emails, etc., from the Company may stop future receipts by following the unsubscribe (opt-out) procedures included in such communications.
The Company shall not use the Uploaded Data uploaded by the User and the Translated Data generated thereby for any purpose other than providing the translation functions of the Service (purpose of Article 4) and providing the translation history function (Paragraph 2 of this Article). The Company shall not use these data as training data for its AI models for secondary purposes without the prior consent of the User.
For the purpose of providing the translation history function, Uploaded Data and Translated Data shall be automatically and completely deleted from the Company's servers after a period set by the Organization Administrator's data retention policy following the completion of the translation process. The data retention policy can be selected from immediate deletion, 24 hours, 168 hours (7 days), or indefinite retention. However, the ability to select the policy is limited to paid plans; for the Free Plan, the retention period is fixed at 24 hours (1 day). If the Organization Administrator does not set a policy under a paid plan, indefinite retention shall apply by default.
Voice Data input when using the live translation function shall be used solely for the purpose of real-time translation processing and may be transmitted to External Providers (Article 7) from the Company's servers or from the User's device. The Company shall not store Voice Data beyond the extent necessary for translation processing, nor shall it use such data secondarily as training data for the Company's AI models.
Search queries and other information required for web search are transmitted to the search service provider. Under its contractual terms, the provider may temporarily retain transmitted information for up to three days to provide the service and prevent abuse. When direct access to external websites is permitted by a User or Organization Administrator, the URL (including query parameters) and ordinary network request information are transmitted to the destination website, and retrieved information is used by the AI agent.
Notwithstanding Paragraph 2 of this Article, the User's account information (name, email address, etc.) shall be retained until the User completes the withdrawal procedure for the Service, and shall be deleted without delay after the completion of the withdrawal procedure. However, among such information, information that the Company is obligated to retain for a certain period based on laws and regulations (such as tax laws) (e.g., payment history) shall be retained for the period specified by such laws and regulations.
In principle, the Company shall not provide Personal Information to third parties without the User's consent. However, this shall not apply in the following cases:
To the extent necessary to provide the translation functions of the Service, the Company transmits the data uploaded by the User to the servers of third-party language model providers (such as Google LLC, OpenAI, Anthropic, etc.; hereinafter referred to as "External Providers") with whom the Company contracts, and entrusts the processing to them. Voice Data used for the live translation function is transmitted to the servers of the External Providers from the Company's servers or from the User's device, and the Company entrusts the processing thereof to such External Providers. Additionally, for file format conversion of translation results, the Company may transmit the User's data to third-party file conversion service providers (such as CloudConvert, etc.) with whom the Company contracts and entrust the processing to them. The Company supervises the secure handling of the User's data by concluding appropriate contracts, including confidentiality obligations, with such External Providers. The language model External Providers contracted by the Company have stated that they do not use the entrusted data for training their own AI models.
To provide web search, the Company transmits search queries and other necessary information to search service providers such as Google LLC and entrusts processing to them. When direct access to external websites is permitted by a User or Organization Administrator, the Company communicates with destinations specified by the User or selected from search results or other content to retrieve information.
When providing information to the payment processing company (Stripe, Inc.) for the settlement of usage fees.
In connection with the entrustment to External Providers specified in Article 7, User information may be transmitted from the Company's servers or from the User's device to, or stored on, servers located outside Japan. In such cases, the Company shall grasp the personal information protection systems of the relevant countries and endeavor to ensure that appropriate security management measures are taken through contracts, etc.
The Company shall take necessary and appropriate measures organizationally, personally, physically, and technically to prevent the leakage, loss, or damage of Personal Information handled and for other security management of Personal Information. These include data encryption, access control, supervision and education of employees, and other measures based on the Company's separately established information security regulations. Please contact the inquiry desk in Article 12 for details on the security management measures taken by the Company.
When requested by the User for disclosure, correction, addition, deletion, suspension of use, or erasure (hereinafter referred to as "Disclosure, etc.") of Personal Information based on the provisions of the Personal Information Protection Act, the Company shall respond without delay after confirming that the request is from the User. However, this shall not apply if the Company is not obligated to perform Disclosure, etc., under the Personal Information Protection Act or other laws. Please contact the inquiry desk in Article 12 for requests for Disclosure, etc.
The Company shall modify this Policy as necessary. However, if the modification requires the consent of Users under applicable laws, the Company shall obtain the consent of Users in the manner prescribed by the Company. The modified Policy shall become effective when posted on this website.
Please contact the following desk for opinions, questions, complaints, and other inquiries regarding the handling of User information.
Business Name: Yellow Blue Inc.
Inquiry Form: Blue One Support
The governing language of this Policy is Japanese, and the Japanese version shall be legally binding in all respects. Translations into other languages provided for reference are unofficial and have no legal effect. The official Japanese version is available here. In the event of any conflict or inconsistency between the Japanese version and any translated version, the Japanese version shall always prevail.
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